If you have a question when the Online Chat button is offline (between the hours of 5 pm - 9 am), please email firstname.lastname@example.org. We will get back to you with an answer within a day.
Download this pdf file for assistance with the following topics:
ACE is here to provide tutoring (EOP students only). Online tutoring coming soon.
This is your one-stop shop for most things academic.
Here are some helpful areas within Academic Commons:
Please send any direct questions to email@example.com.
"Who is eligible for the VitalSource Helps program?
Students meeting the following criteria are eligible to access free ebooks as part of VitalSource Helps:
1. Attend a 2-year or 4-year institution on a semester academic calendar. A complete list of eligible institutions is available here
2. Be enrolled in course(s) that began prior to March 16, 2020
3. Use an institution-provided email address
How do students access VitalSource Helps content? To get started, students should visit VitalSource Helps Bookshelf. Before students can begin searching for and reading ebooks, they will need to log-in or create a Bookshelf account with their institution-provided email address.
The Bengal Success Portal can help you connect with professor and advisers.
Please contact the Care Team if you have concerns about potential for harm to yourself or others.
All library services have moved online. They have created a page specifically to help you during this time.
We are here to help you if you are experiencing or fear sexual violence.
Student Accessibility Services (SAS) will continue to work with students and faculty to ensure that appropriate disability-related accommodations, including testing, are provided regardless of the course delivery method. Please see our Guidance for Remote Instruction page for more information. Students who are currently receiving testing accommodations (extended time) should work with their faculty to implement that via Blackboard Learn. For all non-testing accommodations, please contact firstname.lastname@example.org to discuss your individual concerns.
The Counseling Center remains open and is here to support our students. Although we have temporarily suspended in-person services due to social distancing guidelines, counseling is available via telehealth services. Our hours are Monday to Friday 8:30AM-5:00PM. To schedule a phone screening with a counselor, students can call (716) 878-4436. Please visit the Counseling Center website for more information and helpful tips on caring for your mental health during this challenging time.
Curtis Brickhouse, director of student affairs operations, is the point of contact in coordinating student requests for hardware.
In addition, students who have an unmet need (meaning they have taken all financial aid including loans) and have a minimum grade point average of 2.0 can request help to purchase technology through the Emergency Relief Fund Program. Students should apply online through the Dean of Students website.
Once a student has applied, the Dean of Students Office will contact the student and identify next steps in the process. If a student does not qualify for assistance through this program, their information will be shared with the Student Affairs staff members who are coordinating alternative means for students to borrow technology.
For help with anything Blackboard Learn and Collaborate related, this should be students' first stop.
Mon - Fri: 7am - 12am midnight
Saturday: 10am - 5pm
Sunday: 1pm - 9pm
Please note: Knowledge Base articles and other self-service options are available 24/7.
Live Chat is available only during business hours.
The SUNY Buffalo State College IT Help Desk can normally be reached through the following channels:
The search bar in the top right can lead you to many knowledge-based, searchable articles for answers to many common problems.
By Phone: (716) 878-HELP (4357)
By Email: email@example.com
Please note: In an effort to protect the health and safety of College faculty, staff, and students, the IT Help Desk will be closed for in person help until further notice.
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