If you have a question when the Online Chat button is offline (between the hours of 5 pm - 9 am), please email email@example.com. We will get back to you with an answer within a day.
We want to emphasize that the wifi/internet resources here are not endorsed or associated with the SUNY system or Buffalo State College. These are possible options to resolve access issues and challenges that users may be facing, given the circumstances brought about by the COVID-19 pandemic. Service-specific support will need to be directed to the individual providers, and please be aware that they’ll be facing their own support challenges as well.
Comcast is providing new customers 60 days of complimentary Internet Essentials service and free access to Xfinity WiFi hotspots across the country to anyone who needs them - including non-Exfinity Internet subscribers. Here is a map of Xfinity WiFi hotspots.
Spectrum is offering 60-day free service to households with students at speeds up to 100 Mbps for those who do not already have a subscription. Charter will also continue offering Spectrum Internet Assist for low-income households that offers speeds up to 30 Mbps. They provide a phone number to enroll in the program on their website. The company said that all installation fees will be waived for new student households. Charter has also extended this free service to Educators.
All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. AT&T is also offering internet access for qualifying limited income households at $10 a month through the Access from AT&T program.
Users will need to refer to information and support tools from their Internet Service Provider (ISP) and/or the manufacturer for their wireless router when troubleshooting internet connection issues at home.
Information on student housing WiFi can be found at this link, which is provided through myresnet.com. If you have a problem connecting to residence hall Internet, please contact Apogee at 1-877-392-5617. The Apogee Helpdesk is normally available 24x7.
If students are physically located on campus (but outside of housing), the IT Help Desk can provide assistance during work hours at (716) 878-3457, by email at firstname.lastname@example.org, or through service requests at itportal.buffalostate.edu. This help will be limited to Network login credentials, and registering devices on campus Secure WiFi.
Please note: Individual faculty are working on solutions for specific software that might be needed for their courses and whether that software is available free. So, students should contact their individual instructors if they have software concerns.
Please go to the Software Directory for information about any of our software. For specific links, see below:
Freedom Scientific is offering those in the US and Canada a Free Home License of JAWS, ZoomText, or Fusion which will expire June 30, 2020. Not just for students, this solution is available to every household in North America!
Just go to our main Freedom Scientific website to learn more.
We also wish to remind you about TypeAbility. TypeAbility is a program designed for the student at home using JAWS or ZoomText, it teaches blind and visually impaired students the keyboard skills necessary for typing and using a computer. Parents will need help getting the students up and going with Keyboards and the Lessons in TypeAbility will be fun, and help them learn the typing skills they need.
You can download a version of TypeAbility that will give the student access to 15 free openings.
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