For help with anything Blackboard Learn and Collaborate related, this should be students' first stop.
By Phone:
1-844-673-6786 (1-844-OPENSUNY)
1-518-320-1300 (Direct)
Support Hours:
Mon - Fri: 7am - 12am midnight
Saturday: 10am - 5pm
Sunday: 1pm - 9pm
Please note: Knowledge Base articles and other self-service options are available 24/7.
Live Chat is available only during business hours.
If you have a question when the Online Chat button is offline (between 5 pm - 9 am), please email academiccommons@buffalostate.edu. We will get back to you with an answer within a day.
Please see the President’s coronavirus resource page for the latest information about the Covid-19 pandemic, how it is being handled at Buffalo State, President Conway-Turner updates, and other important information.
The SUNY Buffalo State College IT Help Desk can normally be reached through the following channels:
Online: itportal.buffalostate.edu
The search bar in the top right can lead you to many knowledge-based, searchable articles for answers to many common problems.
By Phone: (716) 878-HELP (4357)
By Email: ithelpdesk@buffalostate.edu
Please note: In an effort to protect the health and safety of College faculty, staff, and students, the IT Help Desk will be closed for in person help until further notice.
