For help with anything Blackboard Learn and Collaborate related, this should be students' first stop.
By Phone:
1-844-673-6786 (1-844-OPENSUNY)
1-518-320-1300 (Direct)
Support Hours:
Mon - Fri: 7am - 12am midnight
Saturday: 10am - 5pm
Sunday: 1pm - 9pm
Please note: Knowledge Base articles and other self-service options are available 24/7.
Live Chat is available only during business hours.
If you have a question when the Online Chat button is offline (between 5 pm - 9 am), please email academiccommons@buffalostate.edu. We will get back to you with an answer within a day.
Registration and Pass/Fail policies have been revised for Spring 2020 semester because of disruptions caused by the novel coronavirus.
The deadlines for pass-fail, course withdrawal, and the removal of I grades (incomplete) from Fall 2019 and J-Term 2020 have been extended until Friday, May 8, to give students time to assess their academic standing and seek guidance from faculty and advisers.
All other academic deadlines for Spring 2020, such as leave of absence and final grading window, remain unchanged.
Please carefully review the revised policies and deadlines, including Advising PINs and Pass/Fail policies and procedures.
Please see the President’s coronavirus resource page for the latest information about the Covid-19 pandemic, how it is being handled at Buffalo State, President Conway-Turner updates, and other important information.
The SUNY Buffalo State College IT Help Desk can normally be reached through the following channels:
Online: itportal.buffalostate.edu
The search bar in the top right can lead you to many knowledge-based, searchable articles for answers to many common problems.
By Phone: (716) 878-HELP (4357)
By Email: ithelpdesk@buffalostate.edu
Please note: In an effort to protect the health and safety of College faculty, staff, and students, the IT Help Desk will be closed for in person help until further notice.
